At The Stone Studio, we are committed to customer satisfaction and we are always ready to go the extra mile, if needed, to achieve this goal.
The Stone Studio accepts all major debit and credit cards. We also accept personal cheques, money orders, and bank wires. Payments must first clear before sculptures are shipped.
Cancellations will only be considered if the request is made within 24 hours of placing an order, provided that the shipping process has not yet been initiated for the same Order.
The Stone Studio will accept returns on any purchases within 30 days for money back or exchange. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Note that some products are not eligible for return. You can find out if a product is eligible for return by reviewing the product description on the respective product page or your order confirmation email. Discounted Products are not eligible for return.
In the event that we issue a refund, we will credit the payment method you used to purchase the product, but note that we will not refund the original shipping fees. We may also charge return shipping and restocking fees, unless you opt to receive store credit in lieu of a refund. The Stone Studio does not refund shipping charges. If the customer is returning the sculpture, it must be sent back fully insured and postage paid to our India address. Please contact us at +91-7008222943 or [email protected] before returning the statue.
Only after the return is received and the statue is in good condition will the refund be issued. For all statues being returned by freight, the customer is responsible for the re-crating of the sculpture. The same rules apply to crated returns. To complete your return, we require a receipt or proof of purchase.
We will not refund on following conditions: –
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved of a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or payment method you used to purchase the product, within 10-15 days.
LATE OR MISSING REFUNDS
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items may be refunded, unfortunately sale items (discounted items) cannot be refunded.
- To return your product, you should ship it to– 680, Jagamara, Khandagiri, Bhubaneswar – 751030.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance.
We do accept layaway orders. We are very flexible and allow the statue to be paid off as the customers’ budget allows in weekly, biweekly, or monthly payments. Please contact us at +91-7008222943 or [email protected] about discussing terms that will allow you to purchase a beautiful sculpture for your home, altar, or garden.
RESERVING A SCULPTURE
All of our sculptures are one-of-a-kind pieces. Once a piece is sold it is usually gone forever. If you are interested in buying a piece but do not want someone else to buy it while you thinking about the purchase, you can reserve the piece for up to 2 weeks. Please contact us at +91-7008222943 or [email protected] about reserving a sculpture.