ORDERING FOR INDIAN (DOMESTIC) & INTERNATIONAL CUSTOMERS
If you are interested in buying any of our statues then you may proceed through our regular checkout or call in your order at: +91-7008222943.
Once the Order is placed and it has been processed at our end, Customer will be provided with Tracking Id which can easily be used to Track the Order. The Stone Studio uses Secure and Trusted shipping partners to ship the Statue to your place.
Ordering for International Customers: If you are an international customer you may proceed through our regular checkout or call in your order at: +91-7008222943. International shipping charges will not be calculated automatically upon checkout.
PACKAGING
We take utmost care in shipping and packing each sculpture. It is extremely important to us that each sculpture arrives whole and undamaged. We use Wooden Crate Packing System or bubble wrap to ensure that all our pieces arrive undamaged. If you wish to know more about it please feel free to write to us at [email protected]
CUSTOMES AND DUTIES (for International Customers)
There may be duties or taxes importing a Statue from The Stone Studio into your country. Please check with your government to determine the duties as they vary from country to country. For most international countries, customs charges are the same as sales tax. The customer is responsible for whatever duties that apply to the statue and such duties will be paid by the Customer only. The Stone Studio is not responsible for any delays that occur because of a country’s customs laws.
SHIPPING
Most in-stock sculptures will be shipped within 48-72 hours of the order if ordered before 2 PM, Indian Standard Time, Monday through Friday. Larger statues need a crate or extra packaging to ensure they arrive safely. We do not ship on weekends.
SHIPPING RATES
Shipping rates vary for each statue due to the design and weight of the specific statue. Shipping rates are not automatically calculated during checkout. You may email us: [email protected] or call us at +91-7008222943 for a shipping quotation. Please include the item number or product link of the statue you are interested in purchasing as well as your complete shipping address with postal code. We pass on the exact shipping charges to you that we are charged by the shipping company.
We ask you to please look over the crate when the delivery is made and note if there is any damage to the crate on the delivery receipt you are given by the driver or the delivery agent.
Freight Shipping overseas: For all orders, you can obtain a shipping quote by sending an email to us: [email protected] or contacting us: +91-7008222943. The exact costs for international shipments will be sent to you via e-mail. Allow 2-3 days to get back to you. After your order, we will add the shipping charges and email you a new receipt. You can always email us at [email protected] for any shipping quote.
Tracking Numbers: Once your order has been picked up by the shipping company, we will email or WhatsApp you a tracking number.